Get access to data and analytics of guest reviews in over 100 of the top online travel services and social media. Make timely and informed decisions to boost your revenue potential.
View and track in real-time your hotel social media feeds on your favorite social media sites. We have advanced sentiment analysis, influencer scoring and keyword discovery.
Our index is the ONLY reputation score you will need. Calculated on aggregated data from online reviews, our algorithm has been developed with industry experts and hoteliers just like you.
Get a dedicated account manager and world class support. We listen to your needs and will take care of all the heavy lifting, setup, data integrations and more.
Management level view and access from anywhere. Custom reports, generated when needed.
See the guest experience in real time. Follow the customer journey categorized into topics and subtopics like Reception, Food, Location, Wifi, Cleanliness and more.
When using our reviewforce Index score to compare your performance with your competitive set, you can drill down into each semantic topic within individual properties in your group.
Using our Natural Language Processing (NLP) technology, you get the ability to have deeper insights into guest sentiment.
We can help create or improve your:
Online reviews aggregated from 100+ OTA's and popular social media platforms. Giving deep insight into guest sentiment for each of your properties while staying connected to your clients.
Get alerted in real-time and act instantly when a client is at risk. Reply to online reviews and engage in social media conversations. Improve your online reputation by acting proactively and increase direct bookings.
Never lose sleep. We provide reliable expert support at all hours. Our Staff monitor and maintain all of our Hotel Partner products and give you the trust that you made the right choice in reviewforce.
An increase in the reputation of a hotel by one point (on a five-point scale) can lead to the hotel’s ability to increase room rates by 11.2% without compromising on the occupancy rate
76% travellers are ready to pay a higher price for a hotel with a higher review score
59% of consumers say that review sites and social media have the maximum influence on their booking decisions.